Apple customers are generally a surprisingly faithful group. high repeat customer rates the company can be attributed to a combination of factors that affect themselves and the customer service leader of Apple iPhones industry. Dealing with the service department to Apple customers has always been a pleasure to deal compared with rival companies and iPhones themselves have always been very reliable, providing a consistent user experience smooth that people love.
But now a new study suggests that things can change for the worse when the iPhone user experience is concerned
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Blancco Technology Group has used its mobile diagnostic tools to collect data performance from millions of mobile phones in the second quarter of 2016, according to a report recently entitled "Q2 2016 State of the performance of mobile devices and health." The anonymous data was then used to determine the frequency smartphones fail, how and why they fail, applications and third most frequent accident on each of the two major mobile platforms.
the results of the new study are surprising, to say the least.
According to data from Blancco iPhones had an overall failure rate of 58% in Q2 2016. This figure jumped from only 25% in the previous quarter. Meanwhile, the failure rate on all Android devices covered in the study was 35%, against 44% in the first quarter of 2016.
The study uses the term "failure" to cover a wide range of issues both the first part and third parties. Failures can be anything from Wi-Fi connectivity issues and failures helmet for phone restarts and third app crashes. That said, the results are still somewhat surprising considering how a third party ecosystem of Apple's application was solid over the years.
Apps crashed exactly 50% of iPhones included in the study of Blancco, while only 23% of Android devices experienced app crashes. That's a huge difference.
The company has found that Apple's iPhone 6 had the highest rate of failure among iPhones with 29%, followed by the iPhone 6s (23%), iPhone 6s Plus (14 %), iPhone 6 Plus (13%) and iPhone 5s (8%). Among Android phones, Samsung phones have experienced failure rates highest at 26%. In terms of the most common failures on each platform, the application crashes with the biggest problem on iPhones (65%) while the problems with the devices themselves were much less frequent. On Android devices, camera issues (10%) and battery problems (10%) share the top slot.
On iOS, the biggest culprits for app Snapchat were accidents (17%), Instagram (14%), Facebook (9%), Facebook Messenger (5%) and Google (3%). The first five on Android phones Google Play services (12%), Google Contacts Sync (5%), Book (5%), photos (5%) and TouchWiz Home Samsung launcher (5%) Address.
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