unprecedented decision to recall all Samsung Galaxy Note 7 handsets sold to date, and to stop selling in various markets around the world, is definitely in your favor. Who wants to run with a mobile device that could catch fire during charging? We've already told you all you need to know about the decision of Samsung, but there is a big enough issue that the company has not responded: What are you supposed to do now if you have a Galaxy Note 7?
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first, the Galaxy Note 7 is not sold in stores anymore. Sprint and T-Mobile have already confirmed that many, so do not expect to be shipped to your door anytime soon. Second, Samsung will replace your unit, whether defective or not. And everything is free. But you have to wait a few weeks for Samsung to produce a new batch of phones that will secure batteries inside.
But it does mean you should continue to use the Galaxy Note Phone 7 until a replacement is available. Instead, you'd better contact your operator and to your device as soon as you can. Sprint will offer you a replacement phone to use until your new note 7 is on:
We are working closely with Samsung to ensure customers who have already bought the device are supported. For customers who have already purchased footnote 7, we will offer them a similar device until the problem is resolved. Customers must go to a Sprint store nearby to exchange Note 7 device
T-Mobile is telling customers they can bring the phone for a full refund.
now, customers who are concerned with the score 7 may return the device to T-Mobile for a full full refund. They will get a full refund of paid nothing for the device and all accessories Note7. We waive the restocking fee and shipping, and customers can keep the free subscription Netflix they received for purchase at the pre-order.
Customers can visit their local store T-Mobile where they purchased the machine or call 611 or 1-800-937-8997 to do this, and they can then use their refund to select a device similar or other device in the T-Moble stores including a new replacement Note7 which we expect to be available in the next two weeks.
Verizon and AT & T will likely weigh soon, and we'll update this post when they do.
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